Communication and the patient experience: On being present, not perfect

Communication and the patient experience: On being present, not perfect-massdevice: Clinical excellence is the foundation of patient care. But at a recent TEDx Longwood event, Elaine C. Meyer, PhD, RN, co-founder and director of theInstitute for Professionalism and Ethical Practice at Boston Children's Hospital and an Associate Professor of Psychology at Harvard Medical School, offered insight on the other half of the health care equation: the human connection and the power of conversation.